Professional

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Hi, I'm Amanda!

I'm Amanda Baker, a Memphis, TN, resident originally ​from Aberdeen, MS, with a strong background in ​customer service working for companies like Comcast, ​American Home Shield, and Asurion, I’ve grown ​passionate about helping people.

As the owner of UhMazyn Brands, I'm a brand designer, ​resume writer, and stylist aiding job seekers and ​solopreneurs, and individuals to get through obstacles ​every day. I hold certifications as a Professional ​Resume Writer and a Certified Career Development ​Expert.

In August 2024, I graduated from Empire Beauty ​College in Memphis, TN, and obtained my cosmetology ​license. I'm also a wife and mother, and in my free ​time, you can catch me singing, enjoying TV shows, or ​playing PC games.

Thanks for visiting my portfolio! I'm excited to explore ​new possibilities with you!

What I Do

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Customer Experience

Resume Writing & Career Coaching

Graphic Design & Branding

Writing & Proofreading

Cosmetology

I'm your go-to friend for ​sorting out issues, ​making sure you're ​straight, and delivering ​the service you deserve.

Let's write your story ​and navigate your ​career journey ​together, helping you ​level up one step at a ​time.

I create visuals that ​pop and represent ​your unique style, ​making your brand ​unforgettable.

Words are my ​playground; I'm here to ​ensure your message ​comes across crystal ​clear, engaging, and ​without any slip-ups.

Armed with scissors and ​combs, I'm all about ​boosting your natural ​beauty and making you ​shine with confidence.

Customer Experience

Profile, Skills & Technology

Pre-sales and Post-sales Support

Relationship Building & Management

Sales & Negotiation

Problem Resolution

Effective Communication

Cross-functional Collaboration

Technical, Billing, & Sales Support

Call Management

Team Leadership

Event Planning & Coordination

Time Management & Organization

Customer Service

Data Management

A customer-centric account manager and ​customer support specialist who is fully versed in ​developing and maintaining client relationships ​by addressing and resolving client concerns ​and creating positive opportunities for all levels ​of clients. Proven ability to work effectively both ​independently and as an integral part of a ​team effort to drive sales growth and achieve ​strategic business objectives. An analytically ​inclined problem-solver with a high degree of ​responsibility adept at implementing ​automated solutions to tackle complex ​challenges.

MS Office Suite (Word, Excel, PowerPoint, Power BI, Teams) | Salesforce | SAP | G-Suite | Zoom | Five9

Professional experience

Customer Service Representative | Sales Support Specialist

February 2022 - March 2023

• Spearheaded proactive communication for order adjustments and swiftly resolved ​shipping, quality, and processing concerns. Garnered praise from management, ​customers, and stakeholders for prompt issue resolution.
• Nurtured robust relationships with distributors, carriers, and stakeholders to ensure ​exceptional pre-sales and post-sales support, fostering long-lasting partnerships.
  
• Leveraged Microsoft Excel and Power BI to meticulously organize order data extracted ​from SAP. Produced visually engaging and comprehensive tables, graphs, and reports, ​empowering efficient review and analysis by customers and management.
  
• Initiated and executed technology integration strategies, optimizing customer service ​workflows and achieving significant reductions in operational costs.
  
• Employed effective communication methods—phone, email, and in-person interactions—​to consistently deliver superior customer service, contributing to enhanced customer ​satisfaction.
  

Customer Account Support Specialist

August 2021- February 2022

• Conducted proactive outreach to customers to identify reasons for payment delinquency, leveraging persuasive negotiation skills to confirm and negotiate payment arrangements, effectively managing discrepancies and ensuring accurate financial resolutions.
• Managed accounts efficiently and accurately while maintaining a high standard of professionalism, consistently meeting and exceeding performance standards by completing a high volume of phone calls and showcasing dedication to achieving collection objectives.
• Utilized computerized systems for meticulous tracking, information gathering, and troubleshooting, streamlining collection processes and enhancing efficiency.
• Documented accounts clearly and precisely, recording delinquency reasons and updates thoroughly and organized.

Account Manager & Sales Support Specialist

November 2019 - August 2021

• Served as the primary point of contact for 50-60 electrification distributors across the southwest region, successfully establishing and cultivating productive partnerships with assigned channel partners, contributing significantly to achieving company objectives.
• Strengthened customer rapport by consistently delivering a high level of service while efficiently managing production orders and providing comprehensive manufacturing and post-delivery support, ensuring specifications and contractual requirements were met seamlessly.
• Conducted extensive research leveraging customer survey feedback, carrier shipping data, and warehouse shipping records to identify and resolve post-shipping and production issues, including product shortages, mechanical and electrical malfunctions, and shipping disputes.
• Collaborated closely with Training and Development personnel to conceptualize, design, and deliver virtual training materials. Played a pivotal role in facilitating the seamless transition from Microsoft Outlook and Passport: TOPS Order Management System to SAP and Salesforce for Customer Service Representatives and distributors.

Customer Experience Specialist, Nirvana

September 2017 - November 2019

• Provided new and returning residential Comcast customers with exceptional "white glove" technical, billing, and sales support during their critical first 90 days of service, ensuring a seamless onboarding experience.
• Managed a high-volume workload of 50-60 calls per shift, actively addressing open cases, resolving issues promptly, and promoting tailored additional services to align with customers' media and technology preferences.
  
• Demonstrated leadership by creating and delivering impactful PowerPoint presentations in weekly team meetings, facilitating clear communication of updated company policies, introducing new products, and analyzing customer survey responses to enhance team strategies.
  
• Led and organized a successful in-house company Christmas party, overseeing a team of five members in planning, budgeting, and creative decoration, resulting in increased employee engagement and productivity during the holiday season.
  

Previous

Leadership roles

MIlitary Service

United States Army Reserves

658 Quartermaster Co., Tupelo, MS

91B: Wheeled Vehicle Mechanic

2008-2016 | Honorable Discharge

Professional development

Tennessee Cosmetology License

Empire Beauty School | August 2024

SAP Professional Fundamentals

SAP | June 2024

Data Visualization & Dashboards with Excel and Cognos ​IBM | 2022

Excel Basics for Data Analysis

IBM | 2022

Foundations of Project Management

Google | 2022

Introduction to Data Analytics

IBM | 2022

Resume Writing & Career Coaching

Certifications & Associations

Certified Professional Resume Writer

I've earned the Certified Professional Resume Writer (CPRW) title from PARW/CC, which means I'm not just good with resumes, but I'm your friendly expert in crafting career-boosting ones!

National Association of

African American Resume Writers

I'm honored to be part of the NAAARW, collaborating with a supportive community to help showcase each individual's distinct skills and strengths on their resumes.

Professional experience

Owner | Resume Writer & Career Coach

March 2021 - Present

Lead a multifaceted role encompassing resume writing, graphic design, and branding strategy, dedicated to empowering professionals to excel in today's competitive landscape. Utilize Certified Professional Resume Writer (CPRW) expertise and design skills to create impactful resumes, captivating visuals, and strategic branding solutions that enhance online presence and accelerate career growth.

• Transformed the career trajectories of 100+ clients by synergizing resume writing, branding expertise, and graphic design skills, leading to heightened interview callbacks and job placements across competitive industries, spanning entry-level to C-level professionals.
  
• Tailor and optimize career documents, including resumes, cover letters, and executive profiles, employing meticulous keyword strategies to empower both emerging and seasoned professionals seeking to transition, re-enter the job market, or ascend within their organizations.
  
• Cultivate profound rapport with clients through personalized coaching sessions, furnishing expert insights into effective job search tactics and strategies for maximum impact.
  
• Oversee and curate the business website and maintain five social media profiles, orchestrating timely updates and crafting engaging posts to spotlight services, enlighten job seekers, and foster robust engagement with current and potential clientele.
  
• Harness the creative power of Canva and ChatGPT to craft visually captivating advertisements, infographics, and professional documents, effectively magnetizing new clients and establishing a commanding digital footprint.
  
• Conceptualize, plan, and execute complimentary or fee-based challenges to magnify public awareness about potent job search methods, encompassing networking, strategic interview techniques, and leveraging cutting-edge job boards.
  
• Pioneered and orchestrated illuminating workshops and events, strategically equipping job seekers with pivotal career development skills and knowledge to confidently navigate the job landscape.
  

UNDISCLOSED

RESUME SERVICE

Resume Ghostwriter

September 2021 - Present

Proficiently craft a broad range of resumes, from entry-level to executive, for a nationwide resume service, meticulously incorporating client-provided information from detailed questionnaires.

• Tailor resumes to specific job roles as specified by customers, strategically implementing keywords to enhance compatibility with Applicant Tracking Systems, thereby increasing visibility and selection.
  
• Assume the role of head resume writer and editor during the owner's absence, ensuring uninterrupted workflow and maintaining high-quality standards.
• Contribute to operational tasks during peak seasons, demonstrating flexibility and dedication to meet service demands effectively.
• Enhance LinkedIn Profiles by creating engaging and keyword-rich content for headlines, 'about' sections, and job descriptions, fostering recruiter attention and engagement.
• Innovatively design resume graphics, utilizing a creative approach to introduce color and convey additional information, further enriching the visual appeal of the documents.

Professional Resume Writer

February 2023 - September 2023

Crafted compelling and customized resumes in collaboration with the owner to prepare tailored and persuasive resumes, resulting in increased interview invitations and job placement success for clients across various industries.

• Utilized a keen understanding of industry trends and effective writing techniques to create compelling resumes highlighting clients' skills, achievements, and qualifications.
  
• Demonstrated strong attention to detail and adaptability, tailoring each resume to align with clients' career goals and target roles, ultimately enhancing their chances of securing their desired positions.
  
• Contributed to the company's reputation for delivering high-quality career documents that exceeded client expectations and positioned them for success in competitive job markets.
  

Resume Reviewer

February 2023 - September 2023

Reviewed resumes through video analysis, identifying errors, and delivering tailored insights to job seekers to enhance their application quality. Produced informative 10-minute videos with edited subtitles, combining structured scripting with personalized expertise to provide valuable career advice beyond basic editing.

• Reviewed numerous resumes, demonstrating strong attention to detail in identifying and correcting spelling, grammar, and formatting errors.
  
• Provided targeted guidance to job seekers by delivering tailored tips on optimizing resume content to match their desired job roles and industries, resulting in increased application effectiveness.
  
• Demonstrated practical communication skills by following a structured script while infusing my insights and expertise to offer valuable career advice beyond basic editing, contributing to clients' overall job search strategies.
  

Past Work

Client Concerns

Reconstructed

resume

• Layoff after long tenure
• No Callbacks - Possible age bias
• ATS Compatibility
• Layout - Preferred one page

Success Story

• Offer letter signed within 4 weeks of resume reconstruction.
• TARGET ROLE OBTAINED!
• $12K+ pay raise

Hiring a professional to streamline your job search is an investment in your future, providing you with the expertise and insights needed to navigate a competitive market, identify the right opportunities, and craft a standout application that accelerates your path to a fulfilling career.

Success Story

• Resume draft checked ALL boxes!
• TARGET ROLE OBTAINED!
• $21K+ pay raise

• Wanted a one-pager, but has a WEALTH of experience
• Concerned about short-term roles
• Unforeseen layoff from Salesforce

Professional Transformations

Original Resume

Revamped Resume

I understand that a well-structured resume is about the words ​on the page and the canvas they're painted on. My expertise ​extends beyond crafting compelling content; it encompasses ​the art of presenting that content with a clean layout and a ​professional touch. Here's why this matters:

1. First Impressions Count:

Your resume is often the first encounter a potential employer ​has with you. A cluttered or unprofessional layout can give off ​the wrong impression. My clean and polished designs ensure ​your document immediately stands out for all the right ​reasons.

2. Readability Matters:

Employers and hiring managers don't have time to decipher ​a chaotic resume. A clean layout with clear sections and ​headings makes it easy for them to quickly scan your ​qualifications, achievements, and skills, ensuring your key ​points are noticed.

3. Professionalism Sells:

A professionally formatted resume communicates that you're ​meticulous and serious about your job search. It reflects your ​dedication to presenting your qualifications in the best light, ​quality employers highly value.

4. Applicant Tracking Systems (ATS):

Many organizations use ATS to screen resumes. Our expertise ​ensures that your resume is visually appealing and structured ​to meet ATS criteria, increasing your chances of passing this ​initial screening.

5. Visual Engagement:

A professionally designed resume adds visual appeal without ​distracting from your content. Our layouts and graphics ​provide that "wow" factor that lingers in the memory of hiring ​professionals.

6. Unifying Your Brand:

A consistent and polished format across your resume, LinkedIn ​profile, and other professional documents reinforces your ​personal brand and increases your online presence.

In the competitive job market, every advantage counts. Our ​expertise goes beyond words; it extends to the design and ​layout of your resume, ensuring it makes a strong, ​professional, and unforgettable impression. Trust us to help ​you stand out because first impressions matter and your ​success is our mission.

Original Resume

Revamped Resume

quality employers highly value.

4. Applicant Tracking Systems (ATS):

Many organizations use ATS to screen resumes. My expertise ​ensures that your resume is visually appealing and structured ​to meet ATS criteria, increasing your chances of passing this ​initial screening.

5. Visual Engagement:

A professionally designed resume adds visual appeal without ​distracting from your content. My layouts and graphics ​provide that "wow" factor that lingers in the memory of hiring ​professionals.

6. Unifying Your Brand:

A consistent and polished format across your resume, LinkedIn ​profile, and other professional documents reinforces your ​personal brand and increases your online presence.

In the competitive job market, every advantage counts. My ​expertise goes beyond words; it extends to the design and ​layout of your resume, ensuring it makes a strong, ​professional, and unforgettable impression. Trust me to help ​you stand out because first impressions matter and your ​success is our mission.

additional offerings

cover letters

LinkedIN Profile Optimization

Graphic Design & Branding

Logo Development & Revamp

Original Logo

New Logo

Branding Refresh

Complete Revamp for The Money Healer

MailerLite Website Redesign

Shopify Site Build

Landing Page Revamp

Logo Revamp: Main Logo and Subscription Logos

Design of the Cash Flow Manifestation Box

Manifestation Planner Design

Video Ad Creation

Beauty Branding kit

Take a look!

NAIL DESIGN PORTFOLIO

Client Loyalty Card

Business Card

Appointment Card

Content Calendars

A social media content calendar is like a helpful schedule for entrepreneurs and businesses to plan and organize what they post on their social media accounts. It's a way to make sure you're regularly sharing interesting stuff with your followers without getting overwhelmed. Using a content calendar can make entrepreneurs' lives easier in a few ways. It keeps things consistent, so you're not all over the place with your posts. Plus, it helps you stick to your business goals and keeps your social media looking neat and professional. And, it's a real time-saver because you can plan your posts ahead of time, freeing you up to focus on the important parts of your business.

event flyers and announcements

AI Generated Images

Webite building & Design

The Money Healer

Designed in MailerLite

November 2022

AP Writing and Design

Designed in MailerLite

June 2023

Concealed by Cassie

Designed in Acuity

October 2023

Other Digital Sites & Publications

Click the cover of each to view the full site or publication.

Writing & Proofreading

Tools

Microsoft Office Suite

Google Suite

Canva

ChatGPT

Grammarly

Experience

Blog Writer & Proofreader for Resume Trick

Blog Writer for AP Writing & Design

Ghost Writer for Undisclosed Resume Writer

Author of Securin’ The Bag: How to Turn Your Job Hunt from Hassle to Hustle

Cosmetology

coming soon!

I just graduated from Cosmetology school in early August, and I’m currently finalizing my license and expanding ​my business, UhMazyn Beauty. I've got hundreds of pictures and videos ready to showcase in my portfolio, but I ​haven’t had the chance to upload them just yet. So stay tuned—there’s a lot more beauty and style coming your ​way! 💇🏽‍♀️✨

Let's connect &

collaborate!

I just wanted to say a massive thank you for hanging out here and checking out my portfolio. It's been a blast sharing my work with you, and I can't wait to potentially join forces to boost your brand as a job seeker or entrepreneur.

If you're interested in teaming up and making some magic happen, you're just a message away! Here's how to reach me:

Socials